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Producten - innovaphone
WQ Stats
WQ Stats is a reporting tool showing statistics and giving reports of ' Waiting Queue” objects in a central:
- Queues
- Dial-up menus
- WQ-objects to play announcements
Operation:
- Should be installed on a Windows server and makes use of underlying the SQL Server from Microsoft (the SQLExpress Edition will perfectly do the job).
- There are 4 windows services installed:
- CDR Synchroniser: this service makes connection to the PBX using HTTP (S) and tries to read out the PBX every now and then.
Goal: to get an overview of the number of WQ-objects and the settings of these WQ objects + agents. - CDR Collector: this service receives all CDR's from the PBX (via a TCP connection) and depending on the synchronized objects they are saved.
- CDR Analyzer: the Analyzer reads all data from the CDR Synchroniser and CDR Collector, analyses this and saves it back in the DB.
- CDR Viewer: presentation of the analyzed data
- CDR Synchroniser: this service makes connection to the PBX using HTTP (S) and tries to read out the PBX every now and then.
Pricing is available at your account manager or on the pricelist that you find in the download section.