FAQ categories

RMA requests - innovaphone

When can we submit an innovaphone DOA Request?

When an innovaphone product is bad at delivery or within three weeks from delivery date (date of delivery is mentioned on the delivery note), we speak about an innovaphone DOA Request.

How long will it take to receive an innovaphone DOA replacement?

On regular working days and normal circumstances innovaphone will send a DOA replacement within 48-hours after the DOA Request to a preferred destination.

What is the regular warranty time of an innovaphone product?

The regular warranty on innovaphone products is 1 year. It is possible to buy warranty extensions with a maximum warranty of five years (1 year manufacturer warranty and a maximum of 4 years extension).