ProCall 4.0 Enterprise – new version with Federation

ProCall 4.0 Enterprise is a Unified Communications Solutionwith CTI, Presence-Managementand Instant Messaging to improve company-wide cooperation, and via Federation, beyond company borders. In addition to all comfort CTI benefits (e.g. dial assistance, hotkey dialing, call journal, busy-lamp-field and reverse look-up the software is equipped with a person-centric presence management system with telephony and calendar integration.

 
The Federation functionality has been designed for corporate use and is an Internet communication concept founded on the social networking principles. Based onopen standards (e.g., SIP/SIMPLE) andsecure protocols (e.g., TLS), it creates a confidential framework for communication among the employees of ‘friendly’ companies with the goal of improving overall collaboration.
 
ESTOS own developed ActiveContacts-technology supports the agility of users by providing context-relevant contact information as well as the related menue functionalities. This results in optimised workflows by minimising errors, facilitating recurrent tasks and simplifying working in a team and with business partners.
 
ProCall has been designed for the perfect integration with the existing IT and telephony infrastructure including all established PBX systems, Groupware platforms (e.g. Lotus Notes, Microsoft Exchange), CRM- and ERP-software (e.g. Microsoft Dynamics CRM and NAV), common branch applications as well as Windows Terminal- and Citrix-Server and Virtual Server-technologies. The software supports the latest Windows-OS and Microsoft Office versions in 32- and 64-Bit.